Furry Land Mobile Grooming — Reviews, Complaints and Experiences

I scheduled my grooming appointment weeks out. When the day came, I was overly anxious to get the grass and pollen off my dog, but the team did not show up and did not call. I reached out numerous times. After nearly three days, I got a text apology stating that my appointment had mysteriously disappeared from the software. I was understanding due to COVID and other holiday chaos. They offered a twenty percent discount and said they would come at noon the next day. They said that this "never happens." I have all of these texts messages. Sadly, once again, they no showed and no called. I waited for hours!! I've sent 4 messages to the text line with no response. They will not provide a number for phone calls. I am writing this review with the hope that they will use this opportunity to course correct and find a way to properly communicate with their customers. It is a shame when businesses do not feel as if customer response is a vital part of success. #fileacomplaint #noshow #didnotcalltocancel #furrylandmobilegrooming #furryland #lasvegas #doggrooming #unprofessional

I had an appointment for my dog scheduled 2/3/21 at 4:15pm. Getting the appt scheduled was a little weird as it was done online/over text but whoever I was communicating with was responsive and answered my questions.

Appointment time rolled around and I waited.

15 minutes late. I started double checking my texts to make sure I didn’t mess up the day/time. Checked their website which says appointment times are approximate but that they’ll call to update if they’re running late. Ok, fine.

30 minutes late. I text the number that I’d been communicating with asking for an updated arrival time. No response.

45 minutes late. I called the office number, listened to the automated message explaining booking was done online. I pushed “0”, listened to another message saying I could leave a message if I had further questions. Waited for the beep. It kicked me back to the first automated message.

An hour late. I text the number again. Again, no response.

2 DAYS later and NO ONE ever showed up or attempted to contact me or respond to any of my messages.

I’m annoyed, my dog is still not groomed, and I will tell anyone who will listen to never attempt to give Furry Land their business. Apparently they don’t want it. #fileacomplaint #furrylandmobilegrooming #furryland #lasvegas #horribleservice #noshow